Terms and conditions of sale

1. Who we are

This website is operated by Spectrum Vaping. You can contact us by email at hello@spectrumvaping.co.uk.

2. Age restriction

You must be 18 or over to buy from us. By placing an order you confirm that you are 18 or over and that the products are for your own use. It is a criminal offence to buy nicotine-inhaling products on behalf of someone under 18.

We verify the age of every customer before dispatch. We will cancel and refund any order where we cannot confirm the buyer is 18 or over, and we may ask for photo ID.

3. Our products

Product images are for illustration. Colours, packaging and flavour descriptions may vary slightly from what you receive. Nicotine products contain nicotine, which is a highly addictive substance, and are not suitable for non-smokers, people under 18, or anyone who is pregnant or breastfeeding.

Vaping products are not medicines and we make no health claims about them.

4. Placing an order

Our website guides you through checkout. Before you pay you can review and correct your order. Your order is an offer to buy. A contract is formed when we email you to confirm that your order has been dispatched. Until then we may decline an order, for example if an item is out of stock, if we cannot verify your age, or if there is an obvious pricing error. If we decline an order after taking payment, we refund you in full.

5. Prices and payment

All prices are in pounds sterling and include VAT and any Vaping Products Duty. Delivery charges are shown at checkout before you pay. Multi-buy discounts are applied automatically and are shown in your basket.

Payment is taken when you place your order, by debit or credit card through our payment provider. Card details are handled securely by the payment provider and are never stored by us.

6. Pricing errors

We check prices carefully, but errors can happen. If an item is listed at an incorrect price and the error is obvious, we may cancel the order and refund you, even after it has been confirmed. If the correct price is higher, we will contact you before dispatch to ask whether you want to continue.

7. Delivery

We deliver to UK addresses only. Delivery times are estimates from the time of dispatch and are not guaranteed except where a courier offers a guaranteed service. Risk in the products passes to you when they are delivered to the address you gave us. Ownership passes to you once we have received full payment. Our delivery page has full details.

8. Your right to cancel

You may cancel your contract within 14 days of receiving your goods without giving a reason, in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This right does not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed, including e-liquids, prefilled pods, coils and nicotine pouches. See our returns policy for how to cancel.

9. Faulty goods

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If they are not, you may be entitled to a refund, repair or replacement. Contact us and we will put it right.

10. Safe use of products

Always follow the manufacturer's instructions. Use the charger and cable supplied or recommended, never leave devices charging unattended or overnight, and keep e-liquids and devices out of the reach of children and pets. Lithium-ion batteries should be carried in a case and never with loose metal objects. We are not responsible for damage caused by misuse, incorrect charging or modification of a product.

11. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any matter where it would be unlawful to limit liability.

12. Events outside our control

We are not responsible for delays or failure to perform caused by events outside our reasonable control, such as courier disruption, severe weather or supplier failure. If this happens we will tell you, and you may cancel and receive a refund for anything not delivered.

13. Promotions and multi-buys

Multi-buy offers apply only to the products shown as part of that offer, while stocks last. We may change or end an offer at any time, but this will not affect orders already placed. Offers cannot be exchanged for cash.

14. Personal information

We use your personal information as described in our privacy notice and cookie policy.

15. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on this page when you placed it.

16. Complaints and disputes

If you are unhappy with anything, please contact us first so we can try to resolve it. Our complaints policy explains how we handle complaints.

17. Governing law

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales, or in Scotland or Northern Ireland if you live there.