Returns and refunds

1. Your right to cancel

Under the Consumer Contracts Regulations 2013 you can cancel your order for any reason within 14 days of the day you receive it. Tell us by email at hello@spectrumvaping.co.uk with your order number and the items you want to return. You then have a further 14 days to send the items back.

2. Items we cannot accept back

For health protection and hygiene reasons, the right to cancel does not apply to sealed goods once the seal has been broken. That means we cannot accept the return of opened e-liquids, nicotine shots, prefilled pods, coils, drip tips or nicotine pouches unless they are faulty or not as described.

3. How to send a return

1. Email hello@spectrumvaping.co.uk with your order number and the items you are returning.
2. We reply with the return address and a returns reference.
3. Pack the items securely in their original packaging and send them with a tracked service. Keep your proof of postage.

Lithium-ion batteries and devices containing them must be sent by a service that accepts them, such as Royal Mail Tracked. You are responsible for the cost of returning items when you change your mind.

4. Refunds

Once we receive your return we inspect it and refund you within 14 days, to the card you paid with. For a change-of-mind cancellation we refund the item price and the standard delivery charge. If you chose a more expensive delivery option, we refund the cost of standard delivery only.

We may reduce a refund if an item has been handled more than needed to inspect it, or if it is returned incomplete.

5. Faulty items

If something arrives faulty or develops a fault within 30 days of delivery, you are entitled to a full refund under the Consumer Rights Act 2015. Email us with your order number and a short description or video of the fault, and we will send a prepaid returns label.

Between 30 days and six months, we will repair or replace a faulty item, or refund you if a repair or replacement is not possible.

6. Manufacturer warranties

Most devices carry a manufacturer warranty, typically six months on built-in batteries and pod kits and up to twelve months on mods. We handle warranty claims on your behalf. Warranties do not cover coils, pods, glass or wear and tear such as damage from drops, water or leaking e-liquid.

7. Wrong or missing items

If we send the wrong item or something is missing, tell us within 48 hours of delivery and we will put it right at our cost.