Call Us: 01392 927937

Customer Service

Shipping & Delivery
Goods to buyers within the UK will be posted within 48 hours of receiveing the order at our unit, and are shipped by PARCELFORCE unless otherwise stated. delivery times are Mondays to Fridays ONLY.
 
Please note that we have a despatch time of 48 hours of US receiving the Order, as most of our orders are made fresh. If your order is placed on a Friday (after 2pm), Saturday or a Sunday then your order wont be Received at our Unit until the Monday. It will then be sent by the Wednesday. etc.. PLEASE NOTE - at Busy times, these despatch times will increase by 1 day depending on the amount of orders  being mixed.
 
Order Monday - Despatch Wednesday
Order Tuesday - Despatch Thursday
Order Wednesday - Despatch Friday
Order Thursday - Despatch Friday/Monday
Order Friday - Despatch Tuesday/Wednesday
Order Saturday and Sunday - Despatch Tuesday/Wednesday
 
PLEASE NOTE - any orders made after 2pm will not be dealt with until the following day
 
Packages are not classed as "LOST" until 10 Working days have passed from the date of shipping, not the date of ordering. Once the item has been Deemed lost, we will then either Replace the Item or Refund ALL monies.
Orders placed outside of the UK are not accepted at this time.
Delivery Times - Mondays to Fridays ONLY
-2 days from despatch via PARCELFORCE - NOT FROM ORDERING TIME.
Although 95% of orders are delivered within these times, there are some that may take longer.
NO PARCEL IS DECLARED LOST UNTIL 5 WORKING DAYS AFTER SHIPPING AND CLAIMS MUST BE MADE WITHIN 12 DAYS TO US AT SPECTRUM VAPING, NOT THE COURIER.
ANY PARCEL asked to be LEFT IN A SAFE PLACE will be done by the Courier at YOUR OWN RISK. We will not be held responsible for any parcels missing using this service.
Your Health and Security

ALL our e-liquids are FREE FROM DIACETYL.

You are responsible for your own health. By using products that you have obtained from Spectrum Vaping you are confirming that you are of sound health and understand any risks associated with using them. If you start to feel unwell whilst using the products, stop using them immediately. Seek medical advice if you have any concerns and before using the products.

Ingredients include: Propylene Glycol (PG), Vegetable Glycerin(VG), Flavouring, Aqeuous, Nicotine

Our standard ratio mix is 50% VG and 50% PG, however, some higher nicotine strengths require more VG (as the nicotine is mixed using a VG Base), for example, 21mg will require 44% VG (assuming 48mg base is used).

If you have any enquiries at all about our products, please do not hesitate to contact us first at info@spectrumvaping.co.uk

Please read through these terms and conditions carefully before placing your order as the use of Spectrum Vaping is influenced by the terms and conditions on this page. By using this site, you are demonstrating your acceptance of the terms and conditions. These conditions apply to all products being sold on spectrumvaping.co.uk. By placing an order using this website, you as the buyer must agree and accept to be bound by the terms and conditions on this page. spectrumvaping.co.uk reserves the right to make changes to the website and this terms and conditions page at any time without giving notice.

Spectrumvaping.co.uk has the right to either correct or abort any order for any reason. If the price of your purchase was displayed incorrectly on our site we will give you an opportunity to place another order at the correct price. If goods are not available at the time the buyer orders them, they will be given the options to either wait until the goods are back in stock, change their order, or cancel their order and receive a refund within 10 working days.

Returns & Replacements
If for any reason you are not entirely happy with your e-liquid, you can return the e-liquid within 30 days of the date that you received the item, unopened with any seals put in place intact. When we receive your returned item in satisfactory conditions to get a refund, a full refund of the product minus any postage costs will be given. Spectrum Vaping WILL NOT accept returns of opened eliquids.
 
If there is an issue with an item, A FULL INVESTIGATION will have to be carried out BEFORE any replacements are sent. ALL e-liquids liquids that are sent have a batch saved for any future reference and fully documented.
 
Ordering
By placing an order using this website, you as the buyer must agree and accept to be bound by the terms and conditions on this page. spectrumvaping.co.uk reserves the right to make changes to the website and this terms and conditions page at any time without giving notice.

Spectrumvaping.co.uk has the right to either correct or abort any order for any reason. If the price of your purchase was displayed incorrectly on our site we will give you an opportunity to place another order at the correct price. If goods are not available at the time the buyer orders them, they will be given the options to either wait until the goods are back in stock, change their order, or cancel their order and receive a refund within 10 working days.

Payment, Pricing & Promotions
Promotion codes are only valid for orders placed online.
Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with us.
we reserve the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed.
Promotion codes are only valid on specific products while stocks last and may be withdrawn at any time.
Only one promotion code can be used per order.
Promotion codes are not valid in conjunction with any other promotion. Offer is not valid on sale items or other discounted items.
In the event of product returns, refunds will be given for cash used in the original purchase once the discount is applied, less any shipping, gift wrap or gift card costs charged on the original order.
In the event of part of the order being returned, the value of the discount applied on that order will be spread between the goods proportionately. The sum in cash exceeding this value, less any shipping, gift wrap or gift card costs charged on the original order, will be returned to the customer. The promotional discount will not be applied to replacement items, if the offer is still valid at the time of making a return - you should place a new order using the original promotional code.
In the event of part of the order being returned, the value of the promotion code will be deemed to be spread between the goods proportionately. The sum in cash exceeding this value, less any delivery or gift box costs charged on the original order, will be returned to the customer.
In the event of any returns meaning that the order no longer qualifies for the promotion advertised, we reserve the right to deduct the value of the offer from the refund.
 
Age Of Consent
E Liquid may only be sold to those over the age of 18. By using this website you are demonstrating your acceptance of the terms and conditions so by committing to buy goods from Spectrumvaping.co.uk you are declaring that you are over 18. If spectrumvaping.co.uk finds out that you are under 18 your order will be cancelled immediately without any notice.